Please find below the details of our company and the policies, notices and terms relating to this website and our company. 

Our company name is: Ivy Brown Lifestyle Limited.

Our Company Number is: 12872842 

Our registered office is:

     Unit 15a

     Welton Business Park

     Wiske Avenue


     East Yorkshire

     HU15 1ZQ

Our website Ivy Brown is run by Ivy Brown Lifestyle Limited.

Whenever we refer to 'Ivy Brown' or use the pronouns - we, our or us, we mean Ivy Brown Lifestyle Limited (unless we state otherwise). And where ever you read our site we mean

Policies, Notices & Terms


We hope that you love your items, but understand that there are occasions that you may want to return items or you have received a damaged or faulty item. In this case, please email to arrange a replacement and return.


In circumstances where you, the individual customer, wish to cancel the contract and return the product to Ivy Brown, you have 14 days to inform us of returning an item, and a further 14 days to send it in. Subject to the product being in the same condition and packaging that it was delivered to you, a full refund will be provided. Any and all refunds that may be provided will be returned to the original payment method and may take up to 14 days to be received.

Please note you are responsible for the cost of returning your item(s) to us, unless you received a faulty, damaged or wrongly despatched item. We strongly advise you to send items via a recorded mail as we are unable to provide a refund where the item is not received by us. 

Faulty or damaged goods

In the event you receive a damaged or faulty good please contact us via email with photos within 5 days of receipt of your order requesting either a replacement or refund.

Right to cancel

You, the customer, as an individual have the right to cancel the Contract. Your rights will depend upon the product you have purchased from Ivy Brown, the reason for the return and when you end the contract.

Ivy Brown reserves the right to refuse or cancel a contract for whatever reason. In those circumstances, any payment will be refunded, in full, or alternatively, not taken.


Once you have contacted us you must take reasonable care of the products that you wish to return and not use them. Please ensure all items are returned in their original condition with all original packaging and tags attached. If tags have been removed or the items packaging is damaged, we will be unable to accept the return. 

Items that are returned and received by us after the 14 day return period will not be refunded. We aim to process refunds within 14 days of receipt of the returned item.  

Please return all items to:

Unit 15a

Welton Business Park

Wiske Avenue


East Yorkshire 

HU15 1ZQ




We aim to despatch all orders with 2-3 days subject to stock availability.

Typically orders are despatched on Mondays, Wednesdays and Fridays.

Orders placed before 12pm (Mon/Wed/Fri) will be despatched same day.


BANK HOLIDAYS – Please note orders placed on bank holiday weekends will be despatched on the following Wednesday. 

Certain items are made especially for us when ordered and will take longer – typically up to two weeks.  Delivery timings are detailed on the product page with longer lead times noted.



Standard Delivery – 3-5 days from despatch     –     £3.95 

(for orders under 2kg)


Standard Delivery – 3-5 days from despatch      –     £7.50

(for orders over 2kg)


For deliveries to non-mainland UK addresses and certain remote locations e.g. Scottish Isles, Isle of Man, Isle of Wight, Northern Ireland and the Scottish Highlands, there may be an additional delivery charge and slightly longer delivery lead-times. Please contact us for details.



Our Standard rate per order is £3.95/£7.50 to UK *. Standard deliveries can take 3-5 days following dispatch.

*Standard UK delivery excludes the Channel Islands.

The postage charge will only be made once even if an order is part-shipped due to an item being back-ordered. Please check all goods on receipt as any damaged or faulty goods need to be reported within 14 days.



Please note during sales, bank holidays and Christmas periods delivery times may need to be extended. Please note that all courier deliveries require a signature.


Your personal privacy and our online security is paramount to us as a business. This privacy policy explains how Ivy Brown collect, stores and processes your personal data and information.

What is personal data?

Personal data is determined by any information that can be used to identify you as an individual, for example: your name, address, phone number or email address. It can also refer to Internet Protocol (IP) addresses.

How do we collect your personal data?

When you place an order or attempt to place an order through Ivy Brown, we collect certain information from you, including your name, billing address, delivery address, email address and phone number. This is referred to as your personal data.

We also collect personal data in a number of other ways, including when:

  • you select to opt-in to subscribing to our newsletter when placing an order via our online store, which confirms that you are happy to receive email marketing from us.
  • you sign up to our newsletter using your email address on the homepage of our online store.
  • you set up a customer account through our online store. 
  • you contact us regarding an enquiry and information is exchanged with our customer service team.
  • you enter a competition and opt-in to receive email marketing when you enter.

What personal data do we collect and what do we use it for?

  • When you purchase something from our online store, as part of the buying and selling process, we collect the personal information you give us such as your name, billing address, delivery address, phone number and email address. This is so that we can process your order efficiently and send you updates, for example to confirm your order details and to notify you when your order has been dispatched, or to contact you to arrange a convenient delivery dates and time for larger orders such as furniture.
  • When you opt-in to receive email marketing, such as our newsletter, we collect your email address in order for us to send you this information. 
  • When you browse our store, we also automatically receive your computer’s device information (in particular, your IP address) which we use to help us screen for potential risk and fraud, and more generally to improve and optimise our online store. For example, by generating analytics about how our customers browse and interact with Ivy Brown, and to assess the success of our marketing and advertising campaigns.

Consent and how to opt-out

When you provide us with personal information to complete a transaction, verify your debit/credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, such as email marketing, we will ask you directly for your expressed consent by requesting that you tick an opt-in box to sign up to our newsletter. You can opt-out of receiving these newsletters at any time by using the 'unsubscribe' link at the bottom of all emails sent to you.

You can request that you withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information at any time by contacting us by email at

How long do we keep your personal information for email marketing use?

We will continue to send you email marketing until you:

  • opt-out of receiving newsletters by using the unsubscribe link at the bottom of an email
  • inform us directly that you no longer wish to be contacted via email marketing

What are your rights under the new General Data Protection Regulation (GDPR)?

You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. This includes:

  • The right to be informed - as explained in this privacy policy you have the right to be informed how your personal data is used and processed.
  • The right to access - at any time you can request that we provide you with all of the personal data that we hold about you. We will provide this to you within 30 days of the request, free of charge.
  • The right to rectification - you can update your details at any time, either by logging in and updating your online customer account (if you have one set up) or contacting us directly by emailing us at
  • The right to erasure - also known as ‘the right to be forgotten’. You have the right to have any data we hold of you erased under specific situations, for example for marketing email purposes. This will be carried out within 30 days of the request, free of charge. To notify us to take action, please contact us directly by emailing us at
  • The right to restrict processing - you have the right to request the restriction or suppression of your personal data in certain circumstances. For example: if you contest the accuracy of your personal data, we will restrict the processing of the current data until you can verify the accuracy of the new data // we no longer need your personal data but you require us to keep it in order to establish, exercise or defend a legal claim.
  • The right to object - you have the right to object to the processing of your personal data in certain circumstances. You also have the absolute right to opt-out of email marketing at any time by unsubscribing to our newsletters by using the unsubscribe link at the bottom of an email. Alternatively you can inform us by contacting us directly by email at We will ensure that your request is then processed within 30 days, free of charge.

Additionally, if you are a European resident please note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Ivy Brown), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada (where our store host, Shopify is based) and the United States.


Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment: If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service or Privacy Statement.

We use your payment information to:

  • Take payments and give refunds
  • Prevent and detect fraud

We do this on the basis of our legitimate business interests

We use external payment systems such as Shopify Payment powered by Stripe and PayPal to process all our online payments. All these systems have their own security. We do not store your credit card details and we do not store your card’s security/CVV code.

Third-Party Services

We only share your personal information with third parties (where applicable or relevant) to allow them to perform the services they provide to us. For example, we use:

  • Shopify Payments to process debit/credit card payments made through our online store. You can read Shopify Payment's Terms of Service here
  • PayPal to process PayPal payments made through our online store. Read PayPal's Privacy Policy here
  • Apple Pay to process Apple Pay payments made through our online store. Read Apple Pay's Terms and Conditions here
  • Google Pay to process Google Pay payments made through our online store. Read Google Pay's Terms of Service here
  • Google Analytics to help us understand how our customers use Ivy Brown. Read Google's Privacy Policy here. You can also opt-out of Google Analytics here
  • Facebook and Instagram to provide targeted advertising for our online store. Read their privacy policy here

Once you leave our online store, or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our Terms & Conditions.

Finally, we may disclose your personal information if we are required by law to do so or if you violate our Terms & Conditions.

Device Information

When you visit our online store, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse, we collect information about the individual web pages or products that you view, what websites or search terms that referred you to Ivy Brown, and information about how you interact with the our online store. We refer to this automatically-collected information as “Device Information.”

We collect device information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. You can read more information about cookies, and how to disable them, here.
  • “Log files” track actions occurring on our online store, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse Ivy Brown.

Please note that we do not alter our online store’s data collection and use practices when we see a Do Not Track signal from your browser.

Online Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Changes to this privacy policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on our online store. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

How to contact us

For more information or if you have any questions relating to our Privacy Policy, please contact us by e-mail at Alternatively you can write to us at the following address: Ivy Brown Lifestyle Limited, Unit 15a, Welton Business Park, Brough, East Yorkshire, HU15 1ZQ.



This website is operated by Ivy Brown Lifestyle Limited . Throughout the site, the terms “we”, “us” and “our” refer to Ivy Brown Lifestyle Limited . Ivy Brown Lifestyle Limited offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

SECTION 1 - Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - General Conditions

We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - Accuracy, completeness and timeliness of information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - Modifications to the service and prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - Products or Services (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Refund Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.

SECTION 6 - Accuracy of Billing and Account

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Refund Policy.

SECTION 7 - Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - Third-Party Links

Certain content, products and services available via our service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction.

Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - User Comments, Feedback and Other Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - Personal Information

Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here.

SECTION 11 - Errors, Inaccuracies and Omissions

Occasionally there may be information on our site or in the service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the service or on any related website, should be taken to indicate that all information in the service or on any related website has been modified or updated.

SECTION 12 - Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the service or any related website for violating any of the prohibited uses.

SECTION 13 - Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Ivy Brown Lifestyle Limited , our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - Indemnification

You agree to indemnify, defend and hold harmless Ivy Brown Lifestyle Limited and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our services (or any part thereof).

SECTION 17 - Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the service constitutes the entire agreement and understanding between you and us and governs your use of the service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - Governing Law

These terms and conditions and the relationship between you and Ivy Brown shall be governed by and construed in accordance with the Law of England and Wales and Ivy Brown and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.

SECTION 19 - Changed to Terms and Conditions

You can review the most current version of the Terms and Conditions at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

SECTION 20 - Contact Information

Questions about the Terms and Conditions should be sent to us at